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An Observation On Accountability

an observation on accountability by david g guerra

Recently, something happened in my life that has left me baffled about how this can happen with such impunity. Mentioning NO NAMES to protect the guilty, I recently found out someone I know launched a social media campaign to raise funds to address a certain financial need. Again, not getting into details but I can say the issue at had can be address for about $20 – $30 and not the 10x this individual is asking for. It is quite a sob story about the need and why the funds cannot be raised without help from outside sources. I get it, times are tough all around. Yet, I also know times are even tougher for those that REFUSE to get up and do something about the situation they find themselves.

Fast forward about a month into the social media fund raising campaign and that individual gets the bright idea to spend at least $100 on some personal items. Personal items that are more of a want than a necessity or need. I found out as the individual asking for money bragged and boasted about buying new personal items on Social Media. FYI, these were not things that were NEEDED to sustain health or home, by no means. The very same social media that this individual was soliciting fund for help with a financial situation. Again, to clarify, the personal items mentioned online were what one would consider elective cosmetic items.

All the while, the sob story fund request is still open and collecting money. The website that is hosting this grief filled story also shows how much has been raised.

WAIT A SECOND!!!! WHAT THE????

Yep, you read that one right. Here is someone that wants people to GIVE money to help out with a financial situation that is now is openly flaunting the fact this individual has accepted no responsibility in ensuring that the financial situation is addressed before accepting any money from strangers. Nope! Not the case. It seems that someone was not taught about responsibilities, priorities, and most of all ACCOUNTABILITY!

When I questioned the individual about the social media fundraising in reply to the social media bragging about the new cosmetic items, I was met with a response sent via private message and the deletion of my public response to the public post. RED FLAG #1

So, it was time to ensure that deletion was not an “accident”. I asked again as to what the situation was and again, I was met with a text and deletion of my public response to the public post. RED FLAG #2.

Already too many RED FLAGS. At this point folks, as a leader there are two things you can do:

Thing 1: Keep at it until you get a very public response as to why the individual is asking for money (under the guise of not having money) and then spending money on something that has nothing to do with the financial need.

Thing 2: Stop addressing the situation, pull up a lawn chair, pour yourself a tall glass of lemonade, sit back and watch the train wreck involving the public ripping the individual apart for attempting to scam them out of money and scamming those that have already contributed.

LESSON: Folks, as a leader you will be faced with these types of challenges all the time. You can try to communicate ACCOUNTABILITY to others. However, when they refuse to acknowledge or decide it is best to erase those questioning the behavior then your best bet is to let the shenanigans unfold and watch the downfall.

As a leader, there will come times when letting others hit rock bottom is the only thing for you to do. People have to learn the hard way. They have to learn the cost for not heeding the warnings and helping hands of others. Once they made that big splash, your role, as their leader, will be there to help them get back up, hopefully a little wiser. Maybe not smarter but definitely a bit wiser.

A little more background to this story of mine. The individual in question is chronologically over 18 years of age and in the United States of America that makes this individual a legal adult. Mental age, well that is a different question but certainly FAR from being an adult. However, I will continue NOT to name names again to protect ALL the guilty parties, myself included for not standing up and saying something when I first spotted this nasty situation start to grow. Oh, wait I did. I did say something and shot down with “I got this” or “You have to understand that individual’s situation is unique”.

Today, December 9, 2018 I have two things to say:

#1 YOU AIN’T GOT THIS!

#2 YOU DON’T UNDERSTAND EVERYONE IS UNIQUE AND ALL OF US UNIQUELY FAILED THAT INDIVIDUAL.

That’s right now we have to live with the monster ALL of us created. However, at the rate the individual is going rock bottom is fast approaching.

— — —
LEADERS: This is a shining example of how sometimes people will do what they want to do without any thought about what the fallout will be. Yes, you can chalk this up to naivete or whatever excuse they want to give you. That is why sometimes people have to learn the hard way. Learning any lesson, the hard way is usually the best. As the old saying goes, “Once bitten, twice shy.” Unfortunately, for some it takes thrice, four times, seven times or more times bitten before they get it. I know it is difficult to accept that people need to fail especially when we have the power to help. Sadly, they have to have the power of recognizing when to listen and accept the help being offered.

-David Guerra, MBA

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An Observation on Truth

an observation on truth by david g guerra

Sunday, December 2, 2018: Out for a quick jog early this cool, crisp morning just the Moon, Venus, and Me. The sun was still below the horizon. For the moments we three were together, we were the only things that existed. Then it hit me: Reality. We are all that exists. What we see, what we feel, what we know is all that is real and what we believe.

At an early age we are taught to believe in certain things and shun others. But do not ask why (it just is). However, we are taught not to follow our friends off the bridge of their choosing, yet we are damned to eternal strife if we do not believe wine is blood and follow the line to the altar for a taste. The former MUST always be questioned while the latter must NEVER be questioned. WHY? Yet, the bridge and the blood are BOTH very much the same thing. WHY? Another never to ask is does he exist. Oh never question that. WHY?

Back to the reality of the moment, lately I find myself questioning what is real and what is not? What is here in this moment? Who lives and who does not? Questions and Questions and more Questions. Yet, not enough answers. The reality is there are NEVER enough answers. Maybe there is never enough time for the answers? Maybe I do not have enough time to get the answers? Then again none of us have time left for the answers.

Time or not enough time left I have to keep asking questions whether I get a truthful answer or a passing deflection it does not matter. What matters is to continually question everything. Why question everything? I do not really know why but I do know it has to do with remaining uncomfortable. As I looked up and stared at the crescent Moon and the planet Venus, all a blaze, the cool morning air made the sweat on my skin colder and another realization befell onto me: Truth is I cannot stop thinking about you. Why?


David G. Guerra, MBA
Veteran, Author, Trainer, Knowledge Sharer

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Why I Empower All My Customers And You Should To!

Some say empowering your customers is the greatest gift you can give your customers. I agree.

I wholeheartedly agree when it comes to making your customers, your clients better. By empowering them, you also make them better clients and customers. Having better clients and customers you have greater success as a business and as a leader. However, what about your best customers? Don’t start segregating the best from the good from the mediocre from the bad.

Don’t Do It!

All your customers turn to you because you are the best.

All of them are your best customers/clients.

Whether they spend $10 a year or $10,000 a quarter, each and every customer is worth your best. Some businesses focus on the top tier $$$ based customers. Some focus solely on the top and mid tier customers. Too few focus on ALL customers from all tiers or levels of money spent on the company’s product or service. Unfortunate for those businesses that refuse to look beyond the top tier as they will never realize the power the mid and lower tiers bring.

Sure most people and organizations have every right to believe that the top 20% bring 80% of the wealth. However, at any moment any of the 80% that bring the 20% can suddenly jump into the top 20% and if your organization is not doing anything to empower that customer/client then rest assured that individual or group will go someplace else. Guaranteed!

If you can’t find time for them, then don’t be surprised when they don’t go looking for you. Do not be surprised when they give their money to someone else.

This is why empowering all your customers is best! That is why I empower ALL my customers and clients. It is not that I expect something in return. I empower them to make the right decisions based on the knowledge, wisdom and skills I share with them. That means I am not only make my customers smarter, I am giving them the tools to use my products or services to the best of their ability. I share with them all that I know about my products and services.

I do this in hopes that they can understand what I bring to their organization and with that understand they can communicate back to me about any ideas, changes, concerns, or questions that serve to ultimately make the products and services better.

You bring them into the fold. You bring the customer behind the counter. You make the client part of the team, part of the creative team. They are now empowered to be innovators of the next version of the product or service.

Being members of the team, your customers/clients are now a valuable component of the organization. This is a component that pays you. They pay you by buying the product or service. Then they continue to pay you by providing the feedback. While feedback is not guaranteed, it is something to expect from some or more of all your customers. Those that provide that feedback will provide feedback that will be most valuable to your and your organization.

Now be careful when you empower them by bringing them into the fold. Too much, too soon may be intimidating and cause the client/customer to withdraw. The same applies for the opposite: too little, too slow. When things move too slow you run the risk of the customer or client losing interest in what you are doing or trying to do.

It will be difficult but if you truly want ALL your customers and clients to be the best they can be then go ahead and empower them. The return on that investment may astound you.

As always, if you questions please feel free to reach out and contact me.

by David G. Guerra, MBA
Author of the Walking Leader and Great To Follow
twitter: @DaveGuerra
instagram: dave_guerra