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5 Things The US Army Taught Me About Being An Entrepreneur by David Guerra

Growing up I had always wanted to do two things: Serve my country and own my own business (to be an entrepreneur). Little did I know one day I would end up doing both. What else I did not know is that one helped me do the other. As a young Infantry soldier, I found myself quickly immersed in a world that was foreign to me. All those rules and regulations, inspections, road marches, and camaraderie that my fellow soldiers and I experienced helped make me the person I am today. What I did not know then is that one day I would become the leader of others. It was not by choice but a natural outcome of the training the US Army gave me, what I did on my own, during and after the Army, in gaining the skills, knowledge, and experience.

However, on the path to becoming an entrepreneur there were a few things that started to look familiar as many of the things that I encountered in the Army were popping up. The familiarity of the situations was almost too much to avoid.

Photo taken David in 1987 at Wildflecken Training Area in West Germany.
Photo taken David in 1987 at Wildflecken Training Area in West Germany.

Expect the Unexpected

No amount of training can prepare you for the unexpected. However, the US Army does a great job of training its soldiers for just about anything. From a simple engine breakdown of a two and half ton truck to an all-out counter-attack by the enemy, the US Army just about has all the bases covered. That way when the unexpected happens you are prepared. It is kind of like keeping a case of water and a bug out bag in the trunk of your car during hurricane season, you might not need it but when a hurricane strikes, you are ready.

The same goes for running a business. While you know that you are going to need paper for the copier, why not buy an extra case, you know for just in case. The same goes for backing up your data. Planning for when all your staff catches the flu. The list goes on and on but let us hope you never need it but if you ever encounter the unexpected contingency planning (that is what it is called) will see you through until things get back to normal.

By planning and preparing, as a business owner, I am ready to face whatever may come our way. What makes all of that contingency planning even better is communicating that plan to everyone in your organization. By having shared the information of the plan you have now empowered your staff to do the right thing in just about any situation, expected or unexpected.

Change Happens

Heraclitus once said, “The only thing that is constant is change.” If there is one thing that is certain about the US Army or any other branch of the Armed Forces it is that that change is always happening. Sometimes, change might just crawl slower than a slug on a wet blade of grass and at other times, change comes slamming down on you faster than a palette of bricks that has lost its restraining straps as its being hoisted up a 10 story building.

While there is good change and there is bad change, 99 times out of a 100, for an Infantryman such as myself, change is seldom good. That is when you have to roll with the punches. Whether it is spending the entire day digging foxholes only to find out that you were digging five feet away from where they should have been dug. Guess what? You spend the entire night digging the new foxholes.

As a businessperson, the sooner you understand that every day brings new change, the sooner you can get on with living your life with some sense of sanity. The reality is there is nothing anyone can do to prevent change from occurring. Change comes in many shapes and sizes; the trick is to recognize how to deal with each change. You have to deal with it because ignoring it and hoping it will go away will do nothing more that make it that much harder to deal with bigger changes that are coming (and they are coming).

Make A Plan (Be Prepared to Throw It Away)

General Dwight D. Eisenhower made a great observation about plans and planning, “In preparing for battle I have always found that plans are useless, but planning is indispensable.” That about sums it up when it comes to plans or Operations Orders (OPORD as we called them). The entire command staff, (Adjutant, Intelligence Officer, Operations Officer, and Logistics Officer) would work with the commander to put a plan together. Ideally, this plan would cover all the bases on how to execute a mission from time to launch to time to return. In a very well thought out Operations (OP) Order all conceivable bases would be covered. It would be broken down to the very last detail. If most OP Orders were not classified, they would make for some great military reading that would in most cases rival Clancy, Coyle or Griffin.

However, one thing was certain. The moment the plan is put into action, it is just a matter of time before something happens that makes the plan worth less than the paper it was printed on. That’s right, the moment the bullets start to fly, the plan flies into the trashcan. Of course, there were some things in that plan that were useful and priceless like who was going to re-fuel vehicles where and when, what the radio frequencies are, and most of all where the beans and bullets could be found and some other useful stuff.

See the thing is that while we are using our plan the enemy (the competition) have their own plan that they are implementing. Why did it not ever occur someone to give a copy of the OPORD to the enemy to ensure that we were all one the same page of the battle plan?

The same goes for business. Sure, you can plan and prepare for the greatest opening day sale ever in the history of modern commerce but the printer cannot deliver your promotional items until the day after the sale, what then? Your competition decides to undercut your prices for one weekend only, your opening weekend, what then? Planning is one thing but the plan is something completely different.

You Are Part of a Team

From the first day of basic training to the day your term of service expires, you are part of a team. There was no introductory period, no time to get to know each other, nothing like what happens in the modern workplace. Immediately, you are thrown into the deep end with 90 or 120 other individuals. In my case, it was all males as we were going through Infantry training which has always been a male only Military Occupational Specialty.

Once assigned to our 30-man platoon, the Drill Sergeants made it clear that were in it together. We are a 30-man platoon and not a platoon of 30 men. This meant that we had to understand that we were a unit. We had to act as one cohesive unit. When we failed to act as a cohesive unit, we were held accountable together. One person screwed up that meant that we all screwed up. When the team screwed up, the team was punished. Then again, when we succeeded we were rewarded as a collective.

Collective punishment and reward made us hold each other accountable to the team and to ourselves as individuals. By being put in a team situation that early in the game (Basic Training & Advanced Training) made the adjusting to Army life that much more hectic and stressful but that’s the objective of being in the military. You have to hurry up and become a team because the enemy is not going to wait for you to become a cohesive fighting force. The enemy is always looking for those kinds of weaknesses to exploit. They can sniff out when a team is scrambling in 30 different directions and then it strikes.

The same applies for any business entrepreneur. The competition is not worried about you until you are nipping at its heels. In the meantime, your competition does not know you exist and whether you admit it or not is eating you for lunch. As someone who is in business, you do not have time to wait for people that do not get it, refuse to get it, or wonder what there is to get. All or any of those three do nothing good for the development of a sound, functional, and cohesive team. Your team must be ready to roll at a moment’s notice. However, it can only roll out and deploy knowing that it can meet the objective and defeat it. If one member of the team cannot do it then the entire team cannot be successful. Thus, you are NOT successful because as a leader you are still part of the team. You are part of the team you built. So build it with the right people to make the right team.

Hurry Up and Wait

Aside from quickly assimilating into the Army, life there was one other thing that we quickly learned: to hurry up and wait. We would wake up at 5:30 a.m. get down to the Physical Training (PT) field by 5:50 a.m. only to wait 10 minutes for the playing of Reveille and the raising of the colors. Then it was go, go, go until 12:00 p.m. where we moved to Mess Hall (Yes, we called them Mess Halls back then.) where we stood and waited in line to get to the serving stations only to wolf down lunch in five minutes. Then we would go outside and wait for everyone in the unit to finish eating.

Prior to deployments, we would hurry up and get to the railhead to load all our vehicles onto rail cars, which was another exercise in hurry up, and wait. Sure we would be there with all our vehicles and gear but for many of us it would be hours of waiting before we would get the opportunity to load our vehicles. Except for those fortunate to be at the head of the line it was quick to load. However, when it came time to unload those that loaded first well it just became their time to wait. So goes karma, yes even in the US Army.

As an entrepreneur, you want things to be done yesterday. Sure your vendors, suppliers, contractors and other stakeholders will do things on their own schedule thus forcing you to hurry up (to get things ready) and wait. All that “hurry up and wait” does is hone our patience. The ability to be patient as an entrepreneur is something that goes against our nature. However, there are times, things that we have no say in the matter, and we must hurry up and wait.

David G. Guerra is a US Army Veteran, Small Business Entrepreneur, and Author (Fiction & Non-Fiction). David served with the US Army Berlin Brigade 110 miles behind the Iron Curtain during the Cold War. David also spent 17 years working for the State of Texas in the Information Technology field and successfully earning his Bachelor and Master degree in Business Administration along the way. Now working in the private sector has given David the opportunity to write and publish his first two of three books on leadership; “The Walking Leader” and “Great To Follow” and three historical fiction books set in Occupied West Berlin (“Doughboy City”, “Air Bridge Berlin”, and “Spandau Guard”) with more of both genres to come.

Leadership Motivation Tips Walking Leader

Friday Morning Checklist


Before lunch check with ALL Staff:

  1. How are things going?
  2. Do they have all the necessary tools and supplies to get the job done today? (HINT: Coffee is a necessary tool)
  3. Is there anything that cannot be completed by close of business?
  4. Is there anything, with a little help, can be completed by close of business?
  5. Get in there and help, if they need the help!

blog Current Events In The News Leadership Walking Leader

Leadership In The News: Dilemma in Kentucky or Start A Dialogue to Address Personal Biases In The Workplace

Here is the situation: There is this County Clerk from Rowan County, Kentucky. Where this person is from does not matter. What does matter is that this person wanted to do this job of County Clerk. She wanted to be a Public Servant. This person rallied for this position. This person wanted to do this job. I do not know if she was elected to the position or appointed to the position of County Clerk. Then again, how she acquired the position of County Clerk does not matter.

What does matter, is this one person, this individual wanted to serve the public. She wanted to serve in this County Government position. This means that as a County Clerk she is going to serve the citizens of the county. That is why her title is County Clerk. That is the position she wanted. I can guarantee that up until recently she bragged and boasted about how she serves the county and ALL its citizens. Brags about being a PUBLIC SERVANT. How do I know this? Who does not brag about having such a responsibility?

Then this issue of Same-Sex Marriage comes to the forefront of the news. Disclaimer, whatever your position is on that issue is of no concern to me. By the same token, I hope you have NO concern for what my stance is on that issue. That is not what I am talking about. What I am talking about is the individual that wants to be a PUBLIC SERVANT, chooses NOT to be a Public Servant, yet, wants to remain in that position and wants to keep doing that job. How can she or anyone else do their job effectively if they do not want to do it?

As Business Owner, Leader, Manager do you have someone that does not want to do their job because pumpkins are orange and refuse to do business with anyone that has anything to do with produce that are orange. Maybe they had some traumatic childhood experience with a pumpkin or whatever the reason, it does not matter.

What do you do? Do you get someone else to do the work when it comes to dealing with orange produce? Yeah. That is an idea.

In the case of the Kentucky County Clerk Office’s that was not happening. The County Clerk influenced others (especially Deputy County Clerks) in the County Clerk’s office to not allow them to do their job.

When I joined the US Army I took the oath of enlistment, I swore that I would defend the Constitution of the United States. All of it not the parts that I decide are worthy of defending. They all are worthy of defending. From the 1st Amendment (Freedom of Speech, Freedom of Religion) all the way to the very last one and every word in between.

I applaud that County Clerk for her convictions but at the same time, I guarantee that individual does not want the government interfering in the actions of her church. Now while you are performing a job on behalf of the government (local, state, or federal) you have to do your duty. That is what you signed up for, that is what you petitioned for, that is what you rallied for, and that is what you swore to do when you accepted that government job. You are to do the job the government has entrusted you to do.

Back to the Business Owners.

What happens when you somebody that does not want to “play ball”, someone who does not want to do what they need to do? As I previously mentioned, you get some who will do the job.

As a leader, what are you doing to prevent situations like this from happening at your place of business? You talk about the issues as they affect your business. Now, if you feel that this type of discussion may be on the verge of some kind of harassment then what do you do? Don’t have the conversation?

You have to have these conversations! If it is done in an appropriate manner and setting there should be no problem so long as the conversation is a dialogue with everyone in an open forum.

This issue must be addressed. It must be addressed in EVERY workplace. These matters affect everyone. They affect your business, your employees, clients, customers, vendors and every stakeholder.

Think about this: What if one of your vendors decides that because your organization’s colors are purple and yellow. He went to a high school whose colors were red and blue then uses that as an excuse not to serve you. It is the same principle as the situation in Kentucky, personal bias. Nothing more and definitely nothing less it is just personal bias. You call and complain about the vendor not serving you because your organizational colors are purple and yellow. He said that those colors belong to a rival high school. Guess what the owner is going to do? He is going to tell that individual to get out there and do what he was hired to do or he will find someone else to that will do it for him.

Now back to you as the Business Leader. What do you do?

You begin that dialogue, you work the situations out until you and your staff begins to feel comfortable about those issues and how to address them. Of course, there will be some people that say they will have no problem doing the job no matter the situation. Then the moment a situation occurs there will be someone that will have a problem doing what must be done. I guarantee it. How can I guarantee it? There always have been and there always will be weak individuals that when push comes to shove they will back down when it comes time to walk their talk.

Start your dialogue. Start it NOW!

Find out who is in and who is out. Know now how you and your team are going to handle any situation. Know who is going to be the backup when someone does not want to serve a certain type of customer. Realize, one day you are going to get a customer/client who speaks a language other than English, who is hearing impaired or visually impaired. You are going to get customers like that and the dialogue you are having with your staff is a great time to address these issues before they become huge problems. Remember, in business there is no such thing as a little problem.

Expect the unexpected but be prepared! Be prepared now by starting the conversation now!