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Leadership, Communication, and Feedback by David Guerra

I was recently asked the following question, “What are the three most important things for any organization to succeed?”

For most people the obvious answers are money, product and customers. Great answers but not the answers I gave.

I answered, “Leadership, Communication, and Feedback.”

Leadership.

Great leadership at the begets Greater leadership at the mid-level and when that happens from the top down, the front-lines can only be a place where magic happens. I say this because if an organization has Great Leaders at the top, Greater Leaders at the mid-level then it should comes as no surprise that those on the front-line want to do better than those above them. That is because the corporate culture does not demand it, it inspires it.

Communication.

Communication is based on dialogue. Dialogue among all members of the organization. Monologue has a place in every organization yet in limited quantities. Communication is necessary when it comes to organizational success. The success occurs when the entire organization (top down) encourages and expects open communication. Failing to deliver that expectation then the organization gets what it deserves. What it gets is NOT a great organization. Avoiding this fate is easy, so long as everyone buys into wanting to and communicating to every stakeholder in and out of the organization. Yes, it is that simple.

Feedback.

Everyone in the organization must demand, expect, solicit, and most of all, ACCEPT feedback. A corporate culture that actually expects complete and honest feedback is one that values the input of everyone not just from those at the top. Unfortunately, for far too long the ONLY feedback available came in the form of the Annual Performance Review, a top down cluster of unwarranted, useless feel good words and a very INACCURATE picture of what was truly going on. The 360° degree Feedback has to come from ALL directions; top-down, bottom-up, sideways, laterally, inside-out, and outside-in. Seriously, for all this to work FEEDBACK must come from all directions and go in all directions.

Sure you can have all the financing you need, just the right product and all the customers you could ever want but without Leadership, Communication, and Feedback what do you have? You got nothing. If you think I am wrong then prove me wrong.

Thanks,
David Guerra, MBA

Do you agree or disagree with this list? Let me know either by
Twitter @daveguerra or by email [email protected] or both.

Categories
blog Inspiration Leadership Leadership Principles Mentor Motivation Walking Leader

LEADERSHIP PRINCIPLE #11: EMPLOY YOUR TEAM IN ACCORDANCE WITH ITS CAPABILITIES by David Guerra

LEADERSHIP PRINCIPLE #11: EMPLOY YOUR TEAM IN ACCORDANCE WITH ITS CAPABILITIES

As a leader you will most likely have a team of individuals backing you, supporting you, all while doing their job. As a leader you must allow them to do so without it compromising the job they were hired to do.

In a combat situation, ground troops, the Infantry work in teams. These teams have specialist with unique functions (grenadier, machine-gunner, assault, etc.) that make the Infantry squad, platoon, company, battalion, brigade lethal on the battlefield. The same level of lethality can be applied to the workplace. Imagine a team that can unite and put together a contract winning proposal or complete the annual report in record time.

How does this happen? It happens when the leader allows the team to function as one and function as individuals that are mutually supporting each other. Where the Infantry squad members support each other by providing interlocking fields of fire. Meaning the Infantrymen do their job but recognize that others (typically to their left and right) might need covering fire.

In the Accounting firm, a group works on balancing the client’s books while others work on prepping the Federal Tax paperwork. Then there is a someone who runs the Quality Assurance and checks the figures. Then another group works on putting it all together. By having all team members doing their respective jobs the individuals complete their assigned tasks and the team keeps moving because like a well oiled machine that runs unhindered when allowed to do, the team knows what to do and does it well.

Leaders (and Managers) keep your team running by letting them do their job. It may be tempting to meddle or to tinker with the work flow but why fix something if it is not broken? Exactly, there is nothing to fix until it breaks then get it working as fast as possible. Otherwise, it may cost you more than a broken sprocket, it could cost you a gear or the well oiled machine. You know you cannot have anything less than that.

Thanks,
David G. Guerra, M.B.A.

Do you agree or disagree with this list? Let me know either by
Twitter @daveguerra or by email [email protected] or both.

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blog Inspiration Leadership Leadership Principles Motivation Podcast Training Walking Leader

The Walking Leader Podcast Episode #96

Out-Doing the Competition is this episode’s topic. In this episode David Guerra (your host) talks about OUT-DOING THE COMPETITION, why it is important to always to be OUT-DOING THE COMPETITION and as a leader, you should always be asking yourself: Do I Know Who The Competition Really Is?

To access the podcast page click here or click on the image below