Category: Ethical Behavior

As we venture in our journey of life, there are somethings that happen that are meant to set us free, while others are there to anchor us to the world we live in.

Like a ship that is docked, it has ropes that keep it tied to the pier. That way it does not drift away in the night. When the ship is ready to set sail the lines are cast off and soon, it is on a path to places over the horizon on a course set by the ship’s captain.

The anchor is attached to a chain and when the ship is ready to temporarily stop, it drops anchor. When it is time to move on, hoist the anchor, and soon back on course to places over the horizon.
Do you see a pattern there? If not, that’s ok. I am going to explain it anyway.

Ships are built to head to the high seas. Ships are built to withstand rough seas. Ships are built to not only move from point A to point B but are also built to stay afloat, to stay above water.
As a Self-Leader you are also built to keep moving. You are NOT built to stay docked at any port for too long. You are also not built to stay anchored anywhere for too long. What does that mean?
It means that you are built to continue to grow, to develop, to become better than you are now.

While all this might sound like something I have said over and over before, it is because I have said it over and over. I believe in what I say. I stand by what I say. I have this passion for people to step up and be the leaders they know they can be and are. I stick to my passion because the message I share is that important.

Over the decades I have been on this planet, I have witnessed good and bad. Good things, Bad Things. Good People and Bad People. Though it would be easy to say that I have seen just about all there is to see when it comes to Good and Bad. I promise you I have only seen the tip of the iceberg. Of what I have witnessed, rest assured it still surprises me to the levels of Good and Bad people can and do go to.

That’s ok, I know that as a human being I am capable of going to those extremes. I opt out of that. No one is, no matter how much they try to kid themselves, no one is perfect. I am not perfect.
Sure, people can claim they live a pious life but are they really? A pious person would never verbally proclaim their piety for a truly pious person lets their actions and behaviors do all the talking for them.

On the other hand, there are individuals that revel in their unabashed devious behavior. The boasting and bragging of their deceit are certainly not something to be proud of or to be used as a tool to make others fear them. The pious and the deceitful have one thing in common.

They have their chains and ropes tying them down. Tying them down to live the braggadocios life they have chosen to use as a facade to mask their inability to cast off their lines and hoist their anchor to live a life they can freely choose to live. While some may argue that the pious or the deceitful are living the life they choose but at what cost? This argument can quickly become a circular argument thus, I offer this advice or words of warning:

As we venture in our journey of life, while there is no set time to cast off the ropes and hoist your anchor. You will know when the time comes. Only you will know when the time comes to set yourself free, especially when there are others trying to anchor you down or keep you tied to the dock in the name of keeping you safe. The world is not a safe harbor. The world we live in has rough seas as well as smooth swells all of which you are more than capable of handling.
Get to work!

Thank you,
David Guerra, MA, MBA

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I recently found myself at a Medical Specialist office on what I thought was going to be a brief visit on Saturday Morning. Now I know, as to why General Practitioners or Family Medicine Offices have very little business on the weekends, it is the Specialists that have quite a large following on Saturday mornings. Who knew?

Seriously, there were people of all ages. Yes, even infants. I hope by now you can ascertain this specialist deals with issues of one of the senses. Without going any further I will stop right there. You know privacy and the nosy nellies and things like that. But back to the story, my story.

There are three waiting areas. The first one is where people check in and wait to be called. The next area is post-triage/vitals and waiting to be seen by the Doc. The third is a waiting area for letting things happen or recovery for injections or medication, just to make sure there are no adverse side effects. So that sets the stage.

If you have ever been to any Waiting Room, in this case Waiting Room #1, there is an eerie silence that everyone shares. Sure there are whispers and murmurs but nothing else fills the air. That is until those that work there begin to speak. However, that is for part 2. Finally, your name is called and off you go.

After your vitals are taken and if any prep needs to be done, it is now that it happens. Soon you are whisked away to Waiting Room #2.

You enter another quiet room or so it seems. In this room, you will find a handful of those waiting to be seen. Before long, someone speaks. You try not to listen but when they are the only one talking it is quite the challenge to block the woman’s voice.

Within seconds everyone in Waiting Room #2 knows what is ailing that individual. Followed by a full treatment history and what she expects the Clinician to do because her “friend had the same malady”. Folks, days like that day are not the days to forget to bring your AirPods. I never knew who the lady was talking to but I suspect, no one was talking to her but more like listening to the words.

As for who was paying attention, as I looked around the room I could tell who was really invested and actively listening to the one side of a one-sided conversation. They were the ones who had a deer in the headlights look on their face. These were the faces of people that suddenly found themselves in a situation they were not expecting. The people are already anxious and for all they know face an uncertain future.

Adding salt to the open wound that is their new, sudden, and unanticipated state of affairs was this lady and her issues. I understand that everyone handles stress differently, however, some common sense and decorum please. Throwing gasoline on a fire is never a good idea and neither is creating more stress and anxiety for others is also NEVER A GOOD IDEA.

Medical Office Managers get out from behind your desk and walk the halls and visit the waiting room(s) and YES the patients are your responsibility. They are part of the office, without the patients you would not have a job. Yes, it is that simple. So get out there and run interference. Pull aside those that like to over-share, those that like to diagnose others, and those that like to stir the pot for the sake of stirring the pot. Remember, your job is to keep the organization moving along.

Medical Office Staff: Keep an eye and ear on those individuals in the waiting rooms. It is your job to take care of those patients from the moment they walk into the building to the moment they leave. Remember, you are the professional you were hired to be. So be it.

Patients find themselves not liking the environment, they will find some place else to go. I know this to be true as I fired my last General Practitioner and the one I have now absolutely ROCKS!

Patients: Have a little tact, some empathy, and most of all, just keep your mouth shut. I bet you do not like it when others get all up in your business. Guess what? Others do not like it when you do it! So don’t do it.

A Little Disclosure: I was one of the first timers that suddenly found myself there. That’s how I knew what the look on their faces was as I had it as well.

Thank you for your time,
David