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Leadership

2024: The Higher, The Fewer – part XXVII

For those that have been following my blog, you may remember the Bell Curve and the Chart that talks about finding yourself in a place better than most of the population.
Well, let me take a moment or two of your time to help refresh your memory or to introduce you to what I called “The Higher, The Fewer.”

This comes from an episode of an old television show called Star Trek: The Next Generation. In an episode, there is a reference to obligations and what must be done (whether we like it or not) and what can be done (whether we like it or not). There is a line that at the time made no sense but over time and re-runs it started to make sense. That line was just four words: THE HIGHER, THE FEWER.

To take this literally, it means that while on the ground the place is crowded and as one changes elevation there are less things to get in the way. Picture the road at rush hour, crowded and packed and almost at a standstill. Now look up, in the sky. Not so crowded, is it?

Look at it this way. You are starting out in life. You get a front line position, you are among many. I know this to be true. I was an Infantryman for the US Army. There were so many of us. Then again, as history has shown us time after time, there is always plenty of cannon fodder. However, all of us had a rank. The Army is funny that way. The rank helps keep things organized and it creates levels of operation, responsibility and a blame buffer between the top ranked individuals and the fodder down below.

While an Infantry platoon may consist of approximately 30 men, there are 4 squads, each with their own leader; Squad Leader. Then there is a Platoon Sergeant and a Platoon Leader. Moving up the ranks there is a Company First Sergeant and Company Commander. Moving up again, there is now the Sergeant Major and the one Battalion Commander. Up even further is the one Brigade Commander, one Division Commander, one Corps Commander and so on, all the way up to the one Commander in Chief. How’s that for a very brief overview the command structure of the US Army?

So, what does this have to do with THE HIGHER, THE FEWER?

As you move up the ranks there are fewer and fewer among you. Look at it like a triangle/pyramid. There is a wide base but as you climb up the available area becomes smaller and smaller. Eventually, when you get to the top there is only room for one. There can be only one.
The same principle applies in life, especially when it comes to those you surround yourself with. When we are young, everyone is your friend. You want to be liked. You want to be popular. Then as you get older and away from school you soon discover that it gets harder and harder to make friends, to be popular; why? Because now as you are older, no longer is charisma and good looks enough. Now it is all about what you bring to the table. What are your merits? Even then they might not be enough to bring into that “kaffeeklatsch” or get invited to the discussion round table or what not.

As you move up the line, you become more selective about who you hang around with. Others are doing the same. Now, you pick your battles wisely. You make decisions after careful deliberation and consideration. No longer is being carefree (and careless) enough. As you have grown, learned, and become more selective you realize the higher you have gone, there are fewer people like you are around you. There are even fewer that you find yourself wanting to be around. That is just human nature. Remember, it is not about being elite or being perceived as an elitist but more about self-preservation as those that call you an elitist are the same ones that bring nothing to a relationship with you. They just have not grown up. You on the other hand keep being you and the rest will take care of itself.

Remember, as Alexander Rozhenko said in Season 5, Episode 20 of Star Trek: The Next Generation, “The Higher, The Fewer.”

Thanks for your time,
Dave

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Accountability blog Change communication Leadership Message Work Ethic

2024: What Is Your Message?

In a world overflowing with information, where is your message? Among all the noise, static, and attention seeking where is your message? Do not forget to throw opinions into the mix…there lots and lots of opinions out there and where is your message?

Is your message being heard? Is your message being understood? You have a message and that message must get through.

Folks, getting your message through is a struggle. Then to get your message understood is an uphill climb.

If I may impart one tip on getting your message through and understood it is this: YOU MUST FIRST KNOW WHAT YOUR MESSAGE IS, THEN YOU CAN PROPERLY CONVEY IT TO OTHERS.

Yes, it does fall on YOU to know your message. Know your message from stem to stern. No exceptions and most importantly, NO SHORTCUTS!

To get to know your message you must first get to know yourself.

It does not matter what your message is, what matters is you knowing that your message is an extension of who you are and what you stand for. FAILING THAT AND YOUR MESSAGE WILL GET LOST.

Again, it does not matter who you are or who you think you are, if you and your message do not align then you have NO MESSAGE.

There is no HACK, no TRICK, no TIP, all there is, taking the time to get know yourself and your message will be realized. Do not rush it. Do not try to speed through the process to get your message. I guarantee you that if you go speeding through your message it will be nothing but a jumbled mess.

It will join its rightful place among all the other jumbled, mixed up noise out in the ether.

At that point, you have to ask yourself, why bother?

Why bother, indeed? If no one is hearing let along understanding your message, then it is high time to make a change. CHANGE your message so that it can be easily understood. Then CHANGE the way you are delivering your message.

Now you might not get it right the first time. Keep working at it. Keep Trying.

At the end of the day, there is only one question to ask and the answer will determine whether your message can be found (or not): What’s Your Message?

Thanks for your time,
Dave

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Accountability blog Change communication Customers Ethical Behavior Ethics Leadership Work Ethic

2024: Who is Listening and Who is Paying Attention (Part I)

I recently found myself at a Medical Specialist office on what I thought was going to be a brief visit on Saturday Morning. Now I know, as to why General Practitioners or Family Medicine Offices have very little business on the weekends, it is the Specialists that have quite a large following on Saturday mornings. Who knew?

Seriously, there were people of all ages. Yes, even infants. I hope by now you can ascertain this specialist deals with issues of one of the senses. Without going any further I will stop right there. You know privacy and the nosy nellies and things like that. But back to the story, my story.

There are three waiting areas. The first one is where people check in and wait to be called. The next area is post-triage/vitals and waiting to be seen by the Doc. The third is a waiting area for letting things happen or recovery for injections or medication, just to make sure there are no adverse side effects. So that sets the stage.

If you have ever been to any Waiting Room, in this case Waiting Room #1, there is an eerie silence that everyone shares. Sure there are whispers and murmurs but nothing else fills the air. That is until those that work there begin to speak. However, that is for part 2. Finally, your name is called and off you go.

After your vitals are taken and if any prep needs to be done, it is now that it happens. Soon you are whisked away to Waiting Room #2.

You enter another quiet room or so it seems. In this room, you will find a handful of those waiting to be seen. Before long, someone speaks. You try not to listen but when they are the only one talking it is quite the challenge to block the woman’s voice.

Within seconds everyone in Waiting Room #2 knows what is ailing that individual. Followed by a full treatment history and what she expects the Clinician to do because her “friend had the same malady”. Folks, days like that day are not the days to forget to bring your AirPods. I never knew who the lady was talking to but I suspect, no one was talking to her but more like listening to the words.

As for who was paying attention, as I looked around the room I could tell who was really invested and actively listening to the one side of a one-sided conversation. They were the ones who had a deer in the headlights look on their face. These were the faces of people that suddenly found themselves in a situation they were not expecting. The people are already anxious and for all they know face an uncertain future.

Adding salt to the open wound that is their new, sudden, and unanticipated state of affairs was this lady and her issues. I understand that everyone handles stress differently, however, some common sense and decorum please. Throwing gasoline on a fire is never a good idea and neither is creating more stress and anxiety for others is also NEVER A GOOD IDEA.

Medical Office Managers get out from behind your desk and walk the halls and visit the waiting room(s) and YES the patients are your responsibility. They are part of the office, without the patients you would not have a job. Yes, it is that simple. So get out there and run interference. Pull aside those that like to over-share, those that like to diagnose others, and those that like to stir the pot for the sake of stirring the pot. Remember, your job is to keep the organization moving along.

Medical Office Staff: Keep an eye and ear on those individuals in the waiting rooms. It is your job to take care of those patients from the moment they walk into the building to the moment they leave. Remember, you are the professional you were hired to be. So be it.

Patients find themselves not liking the environment, they will find some place else to go. I know this to be true as I fired my last General Practitioner and the one I have now absolutely ROCKS!

Patients: Have a little tact, some empathy, and most of all, just keep your mouth shut. I bet you do not like it when others get all up in your business. Guess what? Others do not like it when you do it! So don’t do it.

A Little Disclosure: I was one of the first timers that suddenly found myself there. That’s how I knew what the look on their faces was as I had it as well.

Thank you for your time,
David