Seems like every other news story is about bad customer service. Either in the air, the tarmac, or at your local grocery store the bad customer service experience is quickly becoming the norm and not the exception. As leaders, we must do all that we can to prevent it from happening even if it means TRAINING the customer along with your employees.
Please plug in your headphones, sit back and enjoy this 12 minute podcast.
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“The Walking Leader” and “Great To Follow”: