3000 WORD LEADERSHIP LESSON: The Accidental Leader
by David G. Guerra
3000 Word Leadership Lesson (#1)
FORMAT: DIGITAL (KINDLE)
PUBLISHED: APRIL 19, 2017
Doing the right thing even when it is in another department is still doing the right thing. In this lesson in leadership, an employee from a different department steps in when he walks upon a Customer Service situation that is spiraling out of control. Resolving the issue and saving the organization from a potential PR fiasco, all is not good. The adjunct Customer Service department manager crosses the line, the employee does not back down or give in to the demands of an untrained and ill-equipped manager. Sometimes doing what is right is exactly the change the entire organization needs.
The 3000 Word Leadership Lesson series consists of bite-sized stories that guide the reader through the various intricate aspects of Leadership and successfully maneuver through those intricacies.